Shipping Policy

Some products are not produced until they are ordered.  All orders are processed within 1 business day (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. Shipping charges for your order will be calculated and displayed at checkout.

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

International Shipping
International shipping charges are estimated at checkout and will be updated and reported to the customer within 24 hours of the order.  Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. STARFLIGHT is not responsible for these charges if they are applied and are your responsibility as the customer.

We accept returns up to 30 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the credit/debit card transaction fees (2.9%) and the shipping costs.  The customer is responsible for return shipping costs.
 

In the event your order arrives damaged in any way, please email us as soon as possible at starflight@starflight.aero with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
 

If you have any further questions, please don't hesitate to contact us at starflight@starflight.aero.

Warranty

Thank you for your interest in the products and services of STARFLIGHT’s Experimental Aero Works.  This Limited Warranty applies to physical goods, and only for physical goods, purchased from the STARFLIGHT Store.

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What does this limited warranty cover?

This Limited Warranty covers any defects in material or workmanship under normal use during the Warranty Period.

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During the Warranty Period, STARFLIGHT will repair or replace, at no charge, products or parts of a product that proves defective because of improper material or workmanship, under normal use and maintenance.

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What will we do to correct problems?

STARFLIGHT will repair the product at no charge using new or refurbished replacement parts.

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How long does the coverage last?

The Warranty Period for Physical Goods purchased from STARFLIGHT is 365 days from the date of purchase.

A replacement Physical Good or part assumes the remaining warranty of the original Physical Good or 90 days from the date of replacement or repair, whichever is longer.

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What does this limited warranty not cover?

This Limited Warranty does not cover any problem that is caused by:  conditions, malfunctions or damage not resulting from defects in material or workmanship.

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What do you have to do?

To obtain warranty service, you must first contact us to determine the problem and the most appropriate solution for you.

Last updated: November 1, 2023.

  At STARFLIGHT, we respect the privacy of our users. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website.

Information Collection

When you make a purchase on our website, we may collect information about the purchase. This includes the date and time of the purchase, the items purchased, and the total amount spent.

Use of Your Information

We use the information we collect from you to: 1. Improve our website and customer service. 2. Understand and analyze how you use our website. 3. Develop new products, services, features, and functionality. Please note that at no point will this information be provided or sold to third parties.

Security of Your Information

We use administrative, technical, and physical security measures to protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. Thus, we advise you to review this page periodically for any changes.

Contact Us

If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us at starflight@starflight.aero